Policies and Product Care
As these earrings have been made by hand, they may not be uniform and small differences are to be expected.
Due to monitor types and settings, colours may vary slightly.
Refunds and Returns
If there are any issues with your purchase please contact me and I will do my best to resolve the problem. Refunds & returns will not be issued unless the item is faulty.
Please do not get wet as it could jeopardize the longevity of the product. Always store your earrings in a safe place and treat them with care.
Brass is a raw material and should be treated with care to avoid damage. If the brass finding tarnishes, try wiping with a jewellery cleaning wipe or brass cleaner.
Processing orders: Please allow 5 business days for your order to be processed and posted.
We offer standard and express shipping. As we are located in Perth, Western Australia, orders can take a little bit longer to arrive than other metro cities in Australia. Please be aware there are also delays due to COVID and the below time frames are just an estimate.
Domestic Standard: $9.50 Please allow 5 - 7 working days to receive your order.
Domestic Express: $11.50 Please allow 1-3 working days to receive your order.
International: Cost is different depending on your location. Please be aware due to COVID there are delays and this is out of my control.
If you still haven’t received your order after the estimated time, check your tracking details with Australia Post. Please understand once your parcel is with Australia Post, it is out of our control.